Return & Refund Policy
Return & Refund Policy
At LaptopLane, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.
Returns
- You have 14 days from the date of delivery to request a return.
- Items must be in their original condition — undamaged, and in original packaging.
- Proof of purchase (order confirmation or receipt) is required.
- Items that have been physically damaged after delivery, or show signs of misuse, are not eligible for return.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within less than day to your original payment method (Mobile Money or bank account).
Exchanges
If you received a defective or incorrect item, we will exchange it at no extra cost. Please contact us within 3 days of delivery.
How to Initiate a Return
Contact us via our Contact page or WhatsApp with your order details and reason for return. Our team will guide you through the process.